As we are a small business at this stage Polka Label will happily accommodate the following return options within 7 days of order received, for items that are unworn, unwashed, unaltered with tags still attached and in the original packaging. Please read carefully before placing your order to avoid disappointment as by shopping with us, you are agreeing to the following policy.
1. STORE CREDIT
A store credit for your original order amount (excluding postage) to use at any time in the next 12 months. This will be issued as a gift card, you will be emailed a unique code to enter upon checkout.
Let us know your exchange preference and we can hold the particular item until your return is received. You will be required to pay shipping for the exchange ($9.95 for standard post and $12.95 for express).
Swimwear and Intimates must be tried on wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.
Sale items (including flash sales) cannot be returned for a refund, but can be returned for an exchange or store credit. Items reduced to 50% or more off are final sale and cannot be returned.
WHERE DO I SEND MY RETURN?
To complete your return, please email firstname.lastname@example.org to advise credit/exchange preferences and mail your return to:
Unit 2, 11 Park St
Tweed Heads, NSW 2485 Australia
We recommend sending your return with registered post or postal insurance. We will not hold any responsibility for missing parcels.
If you receive a damaged or faulty item, please email us at email@example.com with photos, your order number and details of the fault and we will endeavour to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer.
If the manufacturer deems your item faulty, then your refund will be processed (please allow 1 week processing time). Shipping costs are non-refundable.
If you choose to preorder an item online, you will be required to pay the full amount plus shipping in advance. Your item will be shipped out to you immediately upon it's arrival and you will be sent a shipping notification with tracking details.
If you have any questions in regard to your preorder, including information on arrival times, please email us at firstname.lastname@example.org. Please keep in mind that Polka Label cannot guarantee your preorder will arrive on time, as there are often delays from the manufacturer which are out of our control.
If you wish to cancel your preorder before it has arrived, you can opt for a credit, or exchange.